Frequently Asked Questions

Which audio file format is supported by Html5 Audio Player? #

It supports .MP3, .3gp, .Ogg, .webm audio format.

Can I create a Playlist? #

Yes, you can create playlists. Also set the audio poster, title, and artist for the different audio

Can I set player sticky? #

Yes, HTML5 Audio Player has a sticky player type

How can I reach customer support if I need any helps? #

Visit our support portal to open a ticket -> Also, You can send an email to

I need Plugin customization service, can you help? #

Yes, we provide a plugin customization service (Paid). Please send us details via email:

How long does it take for customer support representative to reply? #

We try to respond to our customer’s questions ASAP, however, It can take up to 72 hours.

I am planning to buy the Pro version, is it a one time payment or recurring payment? #

You don’t have to pay on a subscription basis. It’s a one-time payment!

I want to know more about the software lisence you offer? #

We offer 4 different licenses to our customers.

  • Single site license – For a single domain.
  • 3 Sites – Can be used up to 3 sites.
  • 5 Sites – Can be used up to 5 sites.
  • Developer – For agencies / Freelancers, there are no restrictions.
I already have a Single site license, now I am going to move my site to a different domain. Do I have to buy another license? #

No, you don’t have to buy a new license. You can go through the previous license!

How i will received a Update notification? #

When a new version will be released, you will receive an email notification.

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